From Crisis to Climax to Resolution
In the story about my car, the crisis moment went like this:
Erin, my insurance claims manager called. “What are you going to do? We need to close this claim.”
I called Mike, my mechanic. “70/30 from the opposing company is better than what your company offered. I can make that work and it will probably cost you less.”
I called the opposing company and accepted their offer. I still wasn’t happy. I shouldn’t be paying anything, but the decision was made.
There was no turning back.
A Story’s Climax Always Has Meaning
The climax of this story began with no word from their adjuster.
I called again. Silence. I was regretting my decision, but there was no turning back!
Eventually, I picked up the phone and could tell that there was finally someone in charge of this cluster.
“Hello, this is Richard from XYZ Insurance company. Can you come to Mike’s today so that I can look at the car?”
After Mike met Richard, he said: “He knows what he is doing. And I’ll take care of you.”
Richard’s estimate was 2 ½ times that of my insurance company. I told Richard what happened, and how the woman lied and how I failed to call the police because I was being nice on Christmas Eve.
“Let me see if there is anything else I can do.”
He upped the estimate.
When I spoke with Mike afterward, he said that I would probably break even with this estimate.
Meaning? I was taken care of.
The Resolution (-ish)
Because of the date of this post, I don’t technically have a resolution to the story, but yesterday morning, the car was dropped at Mike’s and a friend lent me a car so that I don’t have to pay for a rental.
Is there a moral to every story?